Frequently asked questions about delivery

How do I track my order?

Track your order with the tracking number sent by email when we dispatch your parcel. We dispatch orders within 48 hours.

Log in to your account to view your order details and follow the parcel with the postal service. Delivery time then depends on the postal service.

If you have not received your tracking number within 48 hours, contact our customer service team. We reply within 24 working hours.

What should I do if my parcel is damaged?

If your parcel arrives damaged, photograph the parcel and its contents immediately.

  • Report the damage to the courier if possible.
  • Contact our customer service team within 48 hours and include the photos.
  • Keep the parcel rather than refusing delivery, as this helps with the claims process.

Email contact@paintbynumbersuk.co.uk or use our contact form. Our customer service team replies within 24 working hours.

How do I change my delivery address?

You can change your delivery address until your parcel has been dispatched. Before dispatch, update it directly in your account. If your order has already been confirmed, contact our customer service as soon as possible by emailing contact@paintbynumbersuk.co.uk or using the contact form. We reply within 24 working hours. Orders are dispatched within 48 hours, so please send your request promptly. Once the parcel has been dispatched, we cannot change the delivery address.