What should I do if my parcel is damaged?

If your parcel arrives damaged, photograph the parcel and its contents immediately.

• Report the damage to the courier if possible.
• Contact our customer service team within 48 hours and include the photos.
• Keep the parcel rather than refusing delivery, as this helps with the claims process.

Email contact@paintbynumbersuk.co.uk or use our contact form. Our customer service team replies within 24 working hours.